Our Archerfield Values
- We are welcoming and Inclusive
- We care about your Health and Wellbeing
- We believe in Open Communication
- We want you to feel recognised and appreciated for what you do
What you get from us
Estate discounts
- 50% off dining at The Clubhouse
- 25% discount at Fletcher’s Cottage Spa (30% off products)
- Access for you and your guests to golf courses
- Special reduced rates on Lodge and Pavilion overnight stays
- 25% off Pro-Shop purchases
Other benefits
- Access to exclusive offers and discounts on our colleague platform
- Access to online wellbeing resources
- Gym membership discount
- Refer a Friend bonus: up to £400 paid for a successful personal referral
- 28 days paid holiday
- Free parking
- Pension
Join our Member and Guest Services Team
We are currently inviting applications for an enthusiastic, self-motivated and driven individual to join our Member and Guest Services Team.
The Member and Guest Services Team play a very important part of our overall team as the first and last point of contact for Members and Guests when on the Archerfield Estate.
As a member of the team, you will be required to provide a warm welcome to all Members and Guests when arriving at Archerfield, ensuring that they enjoy their experience on the Estate. Our operation covers all seven days and the shifts can be between 7am and 10pm.
Key Duties & Responsibilities:
– Consistently Deliver to ensure Members and Guests receive a warm welcome to the Club.
– Send pre-arrival emails to guests on a daily basis.
– Be the main point of contact for all guests who are staying in the accommodation.
– Work closely with the Estate Sales and operational teams to meet and exceed guest requirements.
– Keep up to date with Estate and local area knowledge to ensure you are able to advise Members and Guests and maximise sales opportunities.
– Assist in providing any onsite transport for guests staying in accommodation,
– Anticipate any guest requirements where possible to help ensure an enjoyable stay.
Requirements for the role:
– Previous experience within a customer facing role – preferably within hospitality or the luxury sector.
– Good telephone manner and IT Skills.
– High standard of personal presentation.
– Excellent communication and interpersonal skills with a confident and outgoing personality and an ability Collaborate with Purpose with colleagues.
– Ability to take initiative and a practical approach to problem solving.
– A passion for delivering exceptional Customer Service with a Customer First attitude.
– Ability to work in a high paced environment and able to prioritise tasks to meet the desired outcome.
What we give you:
– £12.50 per hour.
– Estate based incentive and discount schemes.
– External Discounts and Offers scheme.
– Generous Refer a Friend Benefits.
– Excellent training and development opportunities.
– Employee Assistance Programme.
– Health and wellness resources.
If you feel you have the necessary skills, then in the first instance, please contact Claire Smillie.
Join our Golf Team
We are currently looking for a self-motivated, organised and well-presented individual to join our team as a Locker Room Attendant.
Reporting to the Locker Room Supervisor and working within our Men’s Locker Room, this is a seasonal role until early October.
What you’ll be doing in this role:
– Consistently welcoming Members and Guests to the Locker Room in a manner that upholds our Customer First standards.
– Master the art of professional service, greeting golfers with a warm smile and personalised touch that reflects our commitment to excellence.
– Ensuring the Locker Room environment is clean and presentable at all times.
– Manage the storage and presentation of members shoes.
– Providing Members with a shoe cleaning, polishing and spike replacement service.
Who are we looking for:
– Polite and energetic characters with a willingness to learn and Collaborate with Purpose with the rest of team.
– Passion for Consistently Delivering exceptional Customer Service and to be able to do so during busy periods.
– Availability to work shifts, including evenings and weekends.
– Smart and well-presented appearance at all times.
– Ability to Consider What’s Next and anticipate and adapt to member and guest needs.
– Strong knowledge of Golf would be advantageous.
What we give you:
– £12.21 per hour
– Estate based incentive and discount schemes
– External Discounts and Offers scheme
– Generous Refer a Friend Benefits
– Excellent training and development opportunities
– Employee Assistance Programme
– Health and wellness resources
If you feel you or someone you know is interested in this role then contact our Director of Golf Andrew Meikle.
Join our Golf Team
We are currently looking for self-motivated, organised and well-presented individuals to join our team as Golf Services Attendants.
We have a number of seasonal and permanent positions available on a full or part time basis.
What you’ll be doing in this role:
– Consistently Deliver a welcoming Members and Guests experience in a manner that upholds our exacting customer service standards.
– Assist with Members and Guests golf clubs when arriving and departing Club, with a Customer First attitude.
– Ensure all rental equipment is clean and in good working order.
– Present members golf equipment ready for play in a clean and tidy manner.
– Maintaining practice areas, ensuring sufficient balls at all times and keeping neat and tidy facilities.
– Must be able to follow supervisory instructions, Collaborate with Purpose and communicate well.
Who are we looking for:
– Polite and energetic characters with a willingness to learn.
– Passion for delivering exceptional Customer Service and to be able to do so during busy periods.
– Availability to work shifts, including evenings and weekends.
– Smart and well-presented appearance at all times.
– Ability to work independently, take initiative and ability to Consider What’s Next.
What we give you:
– £12.21 per hour.
– Estate based incentive and discount schemes.
– External Discounts and Offers scheme.
– Generous Refer a Friend Benefits.
– Excellent training and development opportunities.
– Employee Assistance Programme.
– Health and wellness resources.
– Staff Uniform.
If you feel you have the necessary skills and experience to take on this role then in the first instance, please contact our Golf Manager Lisa Ferrie.
Join Our Food & Beverage Team
We are currently seeking someone with passion and energy to be part of the management team in our Food & Beverage operation.
The ideal candidate will work directly under our F&B Manager to ensure standards of customer care for our Members and Guests, staff performance and health & safety are maintained in the bar and restaurant areas of the Clubhouse and Events Functions.
What you’ll be doing in this role:
– Consistently Delivering an excellent Member and Guest experience.
– Overseeing the Food and Beverage operations on a day-to-day basis.
– Taking ownership and leading relationship building with team members, Members and Guests.
– Maintaining exceptional levels of customer service.
– Assisting with the recruitment, management, training, and developing of the F&B Team.
– Working within budgeted guidelines.
– Assisting in setting and achieving departmental targets and objectives, work schedules and policies and procedures.
– Collaborates with key departments within the business.
– Deputising for the F&B Manager in their absence.
– Ensuring all financial targets and reports are met and maintained.
Who are we looking for:
– Several years of experience, working in a managerial or supervisory position in a similar, fast-paced style of operation.
– Flexibility to respond to a range of work situations as well as being able to Consider What’s Next.
– Strong commitment to service standards and product quality.
– Positive attitude with hardworking and consistent attitude putting Customer needs First.
– A flexibility to meet the demands of the business.
– Good organisational skills with an attention to detail.
– A passion for and extensive knowledge of food and drinks.
– Excellent communication skills with an ability to Collaborate with Purpose.
What we give you:
– Up to £32,000 per annum.
– Estate based incentive and discount schemes.
– External Discounts and Offers scheme.
– Generous Refer a Friend Benefits.
– Excellent training and development opportunities.
– Employee Assistance Programme.
– Health and wellness resources.
If you feel you have the necessary skills and experience, then in the first instance, please contact our F&B Manager Tom Wellwood.
Join Our Food & Beverage Team
We are currently seeking an enthusiastic and ambitious Food & Beverage Assistant Manager responsible for assisting with the managing of all F&B operations and for delivering an excellent Member and Guest experience across the Archerfield Estate.
What you’ll be doing in this role:
– Consistently Delivering an excellent Member and Guest experience.
– Overseeing Food and Beverage operations.
– Maintaining exceptional levels of customer service with a Customer First attitude.
– Assisting with the recruitment, management, training, and developing of F&B Team.
– Managing guest queries in a timely and efficient manner.
– Working within budgeted guidelines.
– Assisting in setting departmental targets and objectives, work schedules and policies and procedures.
– Deputising for the Food and Beverage area managers in their absence.
Who are we looking for:
– Preferred experience of leading a Front of House Team.
– Flexibility to respond to a range of work situations with an ability to Consider What’s Next.
– Commitment to delivering high levels of customer service.
– Positive attitude with hardworking and consistent attitude.
– Good organisational skills with an attention to detail.
– Excellent communication skills and an ability to Collaborate with Purpose.
What we give you:
– Up to £30,000 salary.
– Estate based incentive and discount schemes.
– External Discounts and Offers scheme.
– Generous Refer a Friend Benefits.
– Excellent training and development opportunities.
– Employee Assistance Programme.
– Health and wellness resources.
If you feel you have the necessary skills and experience, then in the first instance, please contact our F&B Manager Tom Wellwood.
Join Our Kitchen Team
We are seeking to hire an experienced and talented Sous Chef to assist the Executive Chef in managing all aspects of operations within our Kitchen Team.
What you’ll be doing in this role:
– Playing a crucial part in the leading, developing and inspiring of the wider kitchen team.
– Helping to Consistently Deliver a high-quality dining experience, always putting our Customer First.
– Working closely with the Executive Chef in planning and implementing food and menus.
– Overall assistance of responsibilities for the kitchen’s daily operations.
– Monitoring and controlling stock levels accordingly.
– Implementation of health and safety procedures in the kitchen.
Who are we looking for:
– Significant experience in a fast-moving, quality driven kitchen.
– Proven ability to manage and develop a culinary team.
– Charismatic, creative and experienced at Sous Chef level.
– Someone with a positive attitude and a professional and courteous manner.
– Someone with drive, ambition and flair as well as being able to Consider What’s Next and adapt to a fast-paced environment.
– A highly motivated individual who possesses a sense of pride in your attention to detail.
– A strong team player with excellent communication skills and ability to Collaborate with Purpose.
What we give you:
– £38,000 salary.
– Estate based incentive and discount schemes.
– External Discounts and Offers scheme.
– Generous Refer a Friend Benefits.
– Excellent training and development opportunities.
– Employee Assistance Programme.
– Health and wellness resources.
If you feel you have the necessary skills and experience, then in the first instance, please contact our Executive Chef Derek Johnstone.
Join our Food and Beverage Team
We have a number of positions available for enthusiastic, self-motivated and driven individuals to join our Clubhouse Food & Beverage Team.
These roles are available both on a part and full-time basis, and on permanent or temporary contracts.
What you’ll be doing in this role:
– Prioritising the needs of customers, ensuring that experiences match expectations with a Customer First attitude.
– Take accurate orders and make recommendations.
– Preparing and delivering food and drink in a professional manner.
– Consistently Delivering, making sure that the needs of our Members and Guests are always being met.
– Enriching our Members and Guests experience.
Who are we looking for:
– Passion for delivering exceptional Customer Service.
– Strong communication skills.
– Availability to work shifts.
– Ability to work on own initiative.
– Someone who can Collaborate with Purpose and work towards the team’s shared goals.
– Ability to Consider What’s Next, someone who can anticipate and adapt to member and guest needs.
What we give you:
– Competitive hourly rate.
– Estate based incentive and discount schemes.
– External Discounts and Offers scheme.
– Generous Refer a Friend Benefits.
– Excellent training and development opportunities.
– Employee Assistance Programme.
– Health and wellness resources.
If you feel you have the necessary skills and experience, then in the first instance, please contact our F&B Manager Tom Wellwood.
Join our Spa Team
Join the team at Fletcher’s Cottage Spa and you’ll find a welcoming and caring environment where you’ll get a chance to grow and develop your skills, working with some of today’s most sought-after brands.
What you’ll be doing in this role:
– Consistently performing all Spa Treatments as per product and Spa Training.
– Providing exceptional, memorable guest service at all times.
– Maintaining the cleanliness and health and safety of the workplace.
– Up-selling Spa treatments and products.
– Meeting and greeting clients to the Spa.
– Making bookings and taking payments and answering the telephone
– Assist with questions relating to Spa products and services.
Who are we looking for:
– Recognised beauty/spa therapy qualifications
– Understanding of luxury properties.
– A capability and commitment to delivering high levels of Guest care.
– A smart and professional appearance.
– A positive attitude and excellent communication skills.
What we give you:
– Competitive hourly rate.
– Estate based incentive and discount schemes.
– External Discounts and Offers scheme.
– Generous Refer a Friend Benefits.
– Excellent training and development opportunities.
– Employee Assistance Programme.
– Health and wellness resources.
If you feel you have the necessary skills and experience, then in the first instance, please contact Melanie McKenzie.
