Our Archerfield Values
- We are welcoming and Inclusive
- We care about your Health and Wellbeing
- We believe in Open Communication
- We want you to feel recognised and appreciated for what you do
What you get from us
Estate discounts
- 50% off dining at The Clubhouse
- 25% discount at Fletcher’s Cottage Spa (30% off products)
- Access for you and your guests to golf courses
- Special reduced rates on Lodge and Pavilion overnight stays
- 25% off Pro-Shop purchases
Other benefits
- Access to exclusive offers and discounts on our colleague platform
- Access to online wellbeing resources
- Gym membership discount
- Refer a Friend bonus: up to £400 paid for a successful personal referral
- 28 days paid holiday
- Free parking
- Pension
Join our Member and Guest Services Team
We are currently inviting applications for an enthusiastic, self-motivated and driven individual to join our Member and Guest Services Team.
The Member and Guest Services Team play a very important part of our overall team as the first and last point of contact for Members and Guests when on the Archerfield Estate.
As a member of the team, you will be required to provide a warm welcome to all Members and Guests when arriving at Archerfield, ensuring that they enjoy their experience on the Estate.
Due to the nature of the job, it is open to over 25 years-only with a full driver’s license. The team operation covers all seven days with shifts between 7am and 10pm, the role is for 40 hours per week.
Key Duties & Responsibilities:
– Consistently Deliver to ensure Members and Guests receive a warm welcome to the Club.
– Send pre-arrival emails to guests on a daily basis.
– Be the main point of contact for all guests who are staying in the accommodation.
– Work closely with the Estate Sales and operational teams to meet and exceed guest requirements.
– Keep up to date with Estate and local area knowledge to ensure you are able to advise Members and Guests and maximise sales opportunities.
– Assist in providing any onsite transport for guests staying in accommodation,
– Anticipate any guest requirements where possible to help ensure an enjoyable stay.
Requirements for the role:
– Previous experience within a customer facing role – preferably within hospitality or the luxury sector.
– Good telephone manner and IT Skills.
– High standard of personal presentation.
– Excellent communication and interpersonal skills with a confident and outgoing personality and an ability Collaborate with Purpose with colleagues.
– Ability to take initiative and a practical approach to problem solving.
– A passion for delivering exceptional Customer Service with a Customer First attitude.
– Ability to work in a high paced environment and able to prioritise tasks to meet the desired outcome.
– Full drivers license and over 25 years-old.
What we give you:
– From £12.50 per hour.
– Estate based incentive and discount schemes.
– External Discounts and Offers scheme.
– Generous Refer a Friend Benefits.
– Excellent training and development opportunities.
– Employee Assistance Programme.
– Health and wellness resources.
If you feel you have the necessary skills, then follow the link and apply.
Join Our Food & Beverage Team
We are currently seeking someone with passion and energy to be part of the management team in our Food & Beverage operation.
The ideal candidate will work directly under our F&B Manager to ensure standards of customer care for our Members and Guests, staff performance and health & safety are maintained in the bar and restaurant areas of the Clubhouse and Events Functions.
What you’ll be doing in this role:
– Consistently Delivering an excellent Member and Guest experience.
– Overseeing the Food and Beverage operations on a day-to-day basis.
– Taking ownership and leading relationship building with team members, Members and Guests.
– Maintaining exceptional levels of customer service.
– Assisting with the recruitment, management, training, and developing of the F&B Team.
– Working within budgeted guidelines.
– Assisting in setting and achieving departmental targets and objectives, work schedules and policies and procedures.
– Collaborates with key departments within the business.
– Deputising for the F&B Manager in their absence.
– Ensuring all financial targets and reports are met and maintained.
Who are we looking for:
– Several years of experience, working in a managerial or supervisory position in a similar, fast-paced style of operation.
– Flexibility to respond to a range of work situations as well as being able to Consider What’s Next.
– Strong commitment to service standards and product quality.
– Positive attitude with hardworking and consistent attitude putting Customer needs First.
– A flexibility to meet the demands of the business.
– Good organisational skills with an attention to detail.
– A passion for and extensive knowledge of food and drinks.
– Excellent communication skills with an ability to Collaborate with Purpose.
What we give you:
– Up to £35,000 per annum.
– Estate based incentive and discount schemes.
– External Discounts and Offers scheme.
– Generous Refer a Friend Benefits.
– Excellent training and development opportunities.
– Employee Assistance Programme.
– Health and wellness resources.
If you feel you have the necessary skills and experience, then in the first instance, please contact our F&B Manager Tom Wellwood.
If you feel that you have the necessary skills, please submit a copy of your CV and a cover letter to apply via link.
What you’ll be doing in this role:
Who are we looking for:
What we give you:
Join our Food and Beverage Team
We have a number of positions available for enthusiastic, self-motivated and driven individuals to join our Food & Beverage Team in various roles across the Archerfield Estate.
These roles are available on a permanent basis, both part and full-time.
What you’ll be doing in this role:
– Prioritising the needs of customers, ensuring that experiences match expectations with a Customer First attitude.
– Take accurate orders and make recommendations.
– Preparing and delivering food and drink in a professional manner.
– Consistently Delivering, making sure that the needs of our Members and Guests are always being met.
– Enriching our Members and Guests experience.
Who are we looking for:
– Passion for delivering exceptional Customer Service.
– Strong communication skills.
– Availability to work shifts.
– Ability to work on own initiative.
– Someone who can Collaborate with Purpose and work towards the team’s shared goals.
– Ability to Consider What’s Next, someone who can anticipate and adapt to member and guest needs.
What we give you:
– £12.21 per hour
– Estate based incentive and discount schemes.
– External Discounts and Offers scheme.
– Generous Refer a Friend Benefits.
– Excellent training and development opportunities.
– Employee Assistance Programme.
– Health and wellness resources.
If you feel you have the necessary skills and experience, then in the first instance, please contact our F&B Manager Tom Wellwood.
Join our Food and Beverage Team
We have a number of positions available for enthusiastic, self-motivated and driven individuals to join our Clubhouse Food & Beverage Team.
These roles are available on a permanent basis, both part and full-time.
What you’ll be doing in this role:
– Prioritising the needs of customers, ensuring that experiences match expectations with a Customer First attitude.
– Take accurate orders and make recommendations.
– Preparing and delivering food and drink in a professional manner.
– Consistently Delivering, making sure that the needs of our Members and Guests are always being met.
– Enriching our Members and Guests experience.
Who are we looking for:
– Passion for delivering exceptional Customer Service.
– Strong communication skills.
– Availability to work shifts.
– Ability to work on own initiative.
– Someone who can Collaborate with Purpose and work towards the team’s shared goals.
– Ability to Consider What’s Next, someone who can anticipate and adapt to member and guest needs.
What we give you:
– £12.21 per hour
– Estate based incentive and discount schemes.
– External Discounts and Offers scheme.
– Generous Refer a Friend Benefits.
– Excellent training and development opportunities.
– Employee Assistance Programme.
– Health and wellness resources.
If you feel you have the necessary skills and experience, then in the first instance, please contact our F&B Manager Tom Wellwood.
